• I am unable to photograph the receipt completely. What can I do?

  We're sorry to hear you're having trouble photographing your receipt. This may be due to the automatic cropping, this results in a green area that should cover the entire receipt. If the cropping does not work, you can disable this function by clicking on the cropping symbol in the top left of the screen. Crop function on: Crop function off: (https://storage.crisp.chat/users/helpdesk/websiFew readers

• I can't see certain fields or values when submitting an expense. How do I solve this?

  It is unpleasant that you can't select everything you expect. This can have several causes. This article describes possible causes of this problem and the corresponding solutions. This article relates to the following problems: I cannot see certain fields (category, cost centre, cost unit, project, and/or payment method). I cannot select certain values in one or more of these fields (for example: I cannot see the category 'travel expenses' in the list of categories).Few readers

• I am experiencing issues with the mobile Klippa app. What can I do?

  Are you experiencing problems with our App? The app freezes, does not respond or even crashes completely? We find that very unpleasant. We have listed a number of steps that might help you solve the problem. Steps to solve problems. Often, such problems are caused by the fact that you are using an older version of Klippa. Therefore, the first step is to check whether you have the latest version of Klippa. In step 1 we describe how you can check this and how you can update to the latest versiFew readers

• How does the duplicate detection work for invoices?

  To prevent fraud, Klippa uses automatic detection of duplicate invoices. A duplicate invoice is visible as follows: Notification 'possible duplicate of X on date Y' when opening the invoice. Notification 'possible duplicate of X on date Y' in the overview of all invoices. (https://storage.crisp.chat/users/helpdesk/website/4cae8d8acec84400/schermafbeelding-2023-05-09-omFew readers

• Which IP-addresses is Klippa using?

  IP addresses: 52.166.62.35 en 13.81.56.143Few readers