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General articles about the OCR/API
In which country does Klippa have customers?
We serve clients all over the world and Klippa’s document processing solutions are already implemented across companies worldwide.
Is there documentation on the certifications of our servers?
Yes. Klippa’s servers, hosted by Microsoft Azure in Amsterdam, Netherlands, have several certificates. Worldwide following certifications apply: ISO 20000 ISO 22301 ISO 27001 ISO 27017 ISO 27701 ISO 27018 ISO 9001 SOC 1,2,3 WCAG 2.0 CSA STAR Self-Assessment CSA STAR Certification CSA STAR Attestation CIS Benchmark Europewide following certifications apply: EU Model Clauses EU-US Privacy Shield GDPR There are also country-specific certifications. These can b
Is there documentation on how Klippa processes and stores data?
Yes, there is. Klippa’s security and compliance documentation is available upon request.
Does Klippa already have experience with clients in a particular sector?
We serve you in the following sectors: software & saas companies, banking and financial services, logistics & transportation, legal, marketing & loyalty, and the public sector. However, our solutions can be used by any company, in any sector.
Where does the technical service of Klippa stop?
You will get the API-documentation to get started on using OCR-API. If necessary, we provide technical support when you have a specific technical requirements or needs help in implementing the OCR. We also offer different service level agreements beyond the standard SLA’s for an additional fee.
Does Klippa store our documents?
By default, we do not store any client documents and data.
How does Klippa handle the privacy and security of customer data?
We complie 100% with the European GDPR regulations. By default, we do not store any documents and data from its customers. As soon as the API-Call is successful, the input, as well as output is deleted. Furthermore, our hosting servers are 100% in compliance with the GDPR requirements and ISO-certified. We also have a GDPR-compliant data processor agreement with sub-processors in place.