> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.klippa.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Integrations call error: Forbidden - user division is not within division scope

**Solution:**

The following steps should be performed to give Klippa access to the relevant administrations:

1. In Exact Online, go to import/export.
2. Click on the **App permissions** button, located under the **other** header.
3. Click on **Klippa** for the user who authorised the connection with Klippa.
4. At the bottom of the page at **permitted companies** you can see to which administrations Klippa has access to.
5. If you click on **manage administrations** you can add administrations by selecting them.