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# ICS, ING, HSBC, Amex credit card module: How can I link incomplete users to an existing Klippa user?

In this article we explain how to link an incomplete user to an existing Klippa user.

||| Note: this module can only be used in combination with ICS, ING, HSBC or American Express credit cards or the Klippa card.

When a new statement is uploaded, an incomplete user is created. This corresponds to the user's name on the credit card statement. To ensure that every Klippa user sees his/her own transactions, it is important to link the incomplete user to an existing Klippa user.

1. Ensure that you are logged into the [Klippa Web App](https://app.klippa.com/) as a user with a **Admin** role.
2. Upload the credit card statement.
3. In the menu on the left, navigate to settings and then company. You are now in the company settings.
4. Click on **Company settings** > **Users**.
5. Go to **Incomplete users**.

![](https://storage.crisp.chat/users/helpdesk/website/4cae8d8acec84400/screenshot-2024-02-14-at-14211_1y551ej.png)

In this overview you see the names of the users as they are recognised on the credit card statement.

6. Click on **Make user complete** to link the incomplete user to an existing Klippa user.

![](https://storage.crisp.chat/users/helpdesk/website/4cae8d8acec84400/screenshot-2024-02-14-at-14212_3m99ym.png)

7. Click on **Merge user with existing user**.

![](https://storage.crisp.chat/users/helpdesk/website/4cae8d8acec84400/screenshot-2024-02-14-at-14315_kmc40i.png)

8. Select the Klippa user whose name corresponds to the name recognised from the credit card statement.

9. Click on **Save**.

The transactions on the statement are now linked to the existing Klippa user. This means that the Klippa user now sees his/her card transactions under My Reports / Card.

||| Note: this is a one-time procedure per user. After the user is integrated, all future transactions will be automatically assigned to the user.