> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.klippa.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am experiencing issues with the mobile Klippa app. What can I do?

Are you experiencing problems with our App? The app freezes, does not respond or even crashes completely? We find that very unpleasant. We have listed a number of steps that might help you solve the problem. 
# Steps to solve problems
Often, such problems are caused by the fact that you are using an older version of Klippa. Therefore, the first step is to check whether you have the latest version of Klippa. In step 1 we describe how you can check this and how you can update to the latest version.

1. Check your Klippa version and update the app to the latest version

**iPhone**
* Open the App Store
* Search for 'Klippa App' in the search bar
* At the Klippa App, press **Update** next to the app

**Android**
* Open the Google Play Store app
* Search for 'Klippa App' in the search bar
* At the Klippa App, press **Update** next to the app

Do you have the latest version and are you still experiencing problems? By logging in again, we make sure you can actually see all the latest updates.

2. Re-logging in the Klippa app
* Open the **menu** using the menu at the top left
* Press the **cogwheel** next to your name at the bottom
* Scroll all the way down and press **Log out**
* Then log in again using your login details
# Are you still experiencing the problem?
Annoying! Then we need to take a closer look. The more information we have, the better we can support you in solving the problem. We need at least the following information: 

1. The Klippa version
2. The software version of your phone
3. A clear description of your problem
4. A screen recording (or screenshot)

|| Send us an email at support@klippa.com with the above 4 points, so we can get straight to work on the problem.

Below we describe how you can collect this information on your phone.

1. The Klippa version.
* Open the **menu** using the menu at the top left
* Press the **cogwheel** next to your name at the bottom
* Scroll all the way to the bottom and see the version number here

2. The software version of your phone.

**iPhone**
* Open **Settings**
* Scroll down and press **General**
* Press **Info**

**Android**
* Open the settings. You do this by swiping down from the top of the screen and pressing the **cogwheel**.
* Scroll down and press **About the phone**.
* You can now see which Android version your phone has (If you don't see it, press 'Software information').

3. Clearly describe your problem:
* Your name
* Your organisation
* What action are you trying to perform and what problem are you experiencing?

4. A screen recording (or screenshot):

**iPhone**
* See this [link](https://support.apple.com/en-us/HT207935) how to make a screen recording.

**Android**
* On Android phones you can't make a screen recording by default, this [link](https://support.google.com/android/answer/9075928?hl=en) gives some options to do so anyway.